• First, you should choose a product you want to purchase and fill in the selection of the cake options.
  • Feel Free to chat with us for any needed assistance.

  • Our office hour are from Monday to saturday -8 am to 5 pm.
  • Direct chat with our sales representative if you have any doubt about cakes or order options.

  • Add to cart after you have confirm your selection and order.
  • You still can make adjustment later if you have change your mind about some options.

  • Click to view your cart and make change accordingly.
  • Or direct proceed to checkout page.

  • Fill in all the informations correctly.
  • Name, address, phone numbers and short note for any add on informations.
  • Other informatin like candle, wording on cakes are optional.
  • You will not be able to complete your order without an account.
  • You can create an new account to complete the purchases.

 

  • Choose your own preference to get your ordered products.
  • You can choose self collect at our outlets and go with special delivery.
  •             Self collect
  • Choose the best outlets for your own convenience according to the outlet location and operation hours.
  • Pre order need 4 days before.
  • Fill in the precise collection time if you want to collect cake at certain hours.
  •           Delivery
  • Delivery is available at sungai petani and alor setar only and cost rm 12 for a trip.
  • Choose delivery time slot if you prefer delivery and fill in the correct delivery address.

  • Check your information are correct.
  • Read our privacy and term and conditions.
  • Tick and continue to place order once you are agreed to our terms and condition.

  • Great. You have completed your order!
  • Now is the time to check your email inbox for next steps.

  • Kindly check your inbox for the order invoice.
  • You may find it in your registred email inbox or junk files.
  • Kindly inform us if you didnt receive the mail.

  • Please make FULL PAYMENT OF YOUR ORDER to the bank account number.
  • Please make your payment within 3 hours after you have complete your orders.
  • Use instant transfer in order to enable us to process your order faster.

  • After you have complete your payment, please send us the payment receipt to our whatapp number.
  • We will confirm the payment and resend a new invoice WITH ORDER COMPLETE LABEL to you within 3 – 5 hours during our working hours.
  • if you managed to receive the new email with ORDER COMPLETE, it means you order is successful and you can collect or wait for it delivery.

  • Alternatively you can track your order status from our tracking system.
  • https://fairyorder.com/track-order/
  • If your order status show “completed” then it means you have successfully completed your order with us.
  • If it shows Order on hold/ Order failed, please make a new order with us.
  • Do contact us for any inquiry.