PRODUCT INFORMATION

Yes, all of our products, ingredients, working environment & procedure of making products are recognised by Jakim & Foreign Halal Certification Bodies. U may check on http://www.halal.gov.my for more info.

Sometimes the cake you have received may differ from what was shown on our website. The photos on display are for illustration purposes, so do take the lighting and photo editing used into consideration. And the cakes may not look exactly the same as they are all handmade by our bakers.

We have cakes in different shapes and sizes! 0.5 kg , 1 kg and so on…Even 15 kg cakes ! We could go on forever!

Yes, all orders come with a cake knife and candles (you may keyed in the number of candles you’d like during checkout page)

No we don’t. Some of our cakes do contain a certain degree of nut or nut related contents. Kindly check in the product description box.

Our Cakes are best consumed within 48 hours from collection and/or delivery.

Safe-guarded by cold temperature of the fridge, our cake will stay fresh for roughly 1 to 2 days if keep refrigerated. Cake should keep in box or container to keep the cake stay moist and dry off.

(Note: * depends on condition and temperature of the fridge)

A: You should refrigerated the cake upon delivery or purchased to keep the cake fresh and prevent ruining the treat.
B: Avoid displaying the cake under direct sunlight or no more than 30 minutes under room temperature.
C: Keep the cake away from any water exposure.
  • – Buttercream is a type of icing that most bakeries use when icing cakes. It’s a rich and creamy type of icing.
  • – If you want your cake to tastes rich and creamy, always opt for buttercream.
  • – Butter cream cakes tastes sweeter and can be served under room temperatures for longer period ( up to 2 hours ).
  • – Yet Butter cream cakes has a longer shelf life than fresh cream cakes if stored properly.
    • – Fresh cream is more light and fluffy icing, which is less creamy and sweet than butter cream.
    • – Fresh Cream is then whipped with sugar and certain flavors before applying on various foods.
    • – This cream has a shorter shelf life and tastes great if serves cold.
    • Fresh cream cake are best for decorative purpose and less sweet.

     

    • – We have Chocolate, Strawberry, Pandan, Vanilla, Mocca and Orange flavour. Moreover, we also have special cake flavours like Cheese Cake, Fruit Cake, Moist Cake, Muffin Cake, Cream Cheese Filling Cake, Blueberry Cake, Strawberry Cake and Even Ice Cream Cake.
    • – You can even mix 2 flavour of cake to greater cake sensation !

Nope, all of our products contain eggs, but we are expanding the recipe and may introduce egg-less cake in the future.

ORDER INFORMATION

All Cakes are required to pre-order 4 days before collect date. All stated order lead time is based on working day (excluding Sunday & Public Holiday). Daily cut-off time 2pm. ( Any new order after 2 pm on working days are considered order next day )

A: We are unable to receive in any more pre-orders, once the cut-off time has past.

You can drop-by any Fairy cake outlets to purchase the cakes off-the-shelves instead.

Please contact our outlet to check with certain stock availability.

Kindly click on ” My Account ” or ” register ” tab on top of page.

Kindly click on ” shop ” tab on top of page.

We do receive orders through the phone but only limited to cakes which are currently sells in our outlets.

Kindly contact our outlet for more information.

However, full payment are require to be fullfil and bank in to us within 3 hours after order confirmed in order to let us to proceed the order.

Sure can. However, full payment are require to be fullfil and bank in to us within 3 hours after order confirmed in order to let us to proceed the order.

Just be sure to fill out the correct full address and contact number on the checkout page under your order details.

In the ‘Checkout’ page, you will be able to fill your greetings message (maximum 20 characters including spacing). Short Form Of greeting message may be written according to message length and cake size.

In the ‘Checkout’ page, you will be able to fill in the number of candles. ( Large candles / regular size candles ) You also can get the candles from our store when you collect your cake.

Sure. For any customization of special cake design, kindly enquire at hello@fairyorder.com or just whatapp us- 0125931800.

SELF-PICKUP INFORMATION

Nope. All online orders payment has to be made upon order confirmation.

Failure to make full payment after 3 hours of order time will consided failed order automatic.

Remember to send us your payment receipt to us via whatapp 0125931800.

Self-pickup commences are available according to the outlet operating hours as the cakes are delivered fresh to the outlet on the day itself.

Please check back the info on CONTACT US TAB on our website homepage.

All outlets have varies operation hours. Suggestion pickup time is within 9.30 am to 9.30 pm.

Yes, you can. Kindly ensure the authorised person has a copy of the order invoice confirmation to show to our staff upon collection.

Yes, you can ( if your order collection is before 4 days before of collection time) ( not included public holiday and sunday).

Amendment requests have to inform us from whatapps number 0125931800.

Please send us your order invoice along with your amendment request.

Kindly include your full name, contact number along with you email to ease us .

RM5 will be charged for successful amendment.

Yes, you can ( if your order collection is before 4 days before of collection time) ( not included public holiday and sunday).

Amendment requests have to inform us from whatapps number 0125931800.

Please send us your order invoice along with your amendment request.

Kindly include your full name, contact number along with you email to ease us .

RM5 will be charged for successful amendment and RM 12 need to be bank in before the actual delivery proceed.

PAYMENT INFORMATION

A: Currently all of our payment method is manual. After the order, customer need to bank in us the correct amount of cake or product price.

A bank transfer receipt is needed to be send to whatapp number 0125931800 for the prove of a successful transaction.

We will change the order process from on hold to processing after we have received the payment.

Nope. All online orders payment has to be made upon order confirmation.

Failure to make full payment after 3 hours of order time will consided failed order automatic.

Remember to send us your payment receipt to us via whatapp 0125931800.

A: Only orders with successful payment will be processed.

Kindly make the cake payment and send us the payment bank receipt via whatapps number 0125931800 to let us help you to process your order.

Order status will be update within 4 hours after we verified your payment.

You can track your order status from https://fairyorder.com/track-order/

A: Only orders with successful payment will be processed.

Kindly make the cake payment and send us the payment bank receipt via whatapps number 0125931800 to let us help you to process your order.

You can track your order status from https://fairyorder.com/track-order/

DELIVERY INFORMATION

We deliver anywhere, be it your home, office or where ever you want to, as long as it is in the SUNGAI PETANI & ALOR SETAR area.

We deliver from Monday to Saturday with RM 12 fee per delivery trip.We deliver from Monday to Saturday with RM 12 fee per delivery trip.

Our delivery time is start from 10.00 am to 5.00 pm only.

Nope, Currently we do not deliver on sunday.

However if you need the delivery from us on sunday, kindly contact us via whatapp for more info.

However the delivery charges will be RM 24 per trip.

Nope, Currently we do not deliver on sunday. However if you need the delivery from us on sunday, kindly contact us via whatapp for more info. However the delivery charges will be RM 24 per trip.

Nope. We do not support ‘cash on delivery’ service. Payment has to be made online in 3 hours upon confirmation of order.

You can choose the time slot from 10.30 am to 4.30 pm.

Yes, you can ( if your order collection is before 4 days before of collection time) ( not included public holiday and sunday).

Amendment requests have to inform us from whatapps number 0125931800.

Please send us your order invoice along with your amendment request.

Kindly include your full name, contact number along with you email to ease us .

RM5 will be charged for successful amendment.

Yes, you can ( if your order collection is before 4 days before of collection time) ( not included public holiday and sunday).

Amendment requests have to inform us from whatapps number 0125931800.

Please send us your order invoice along with your amendment request.

Kindly include your full name, contact number along with you email to ease us .

RM5 will be charged for successful amendment.

Refundable of delivery fee is not available but you may replace the fee with any products at fairy outlet that total cost RM 12.

Yes, you can ( if your order collection is before 4 days before of collection time) ( not included public holiday and sunday).

Amendment requests have to inform us from whatapps number 0125931800.

Please send us your order invoice along with your amendment request.

Kindly include your full name, contact number along with you email to ease us .

RM5 will be charged for successful amendment.

Refundable of delivery fee is not available but you may replace the fee with any products at fairy outlet that total cost RM 12.