NOTICE : Pre-order must be made at least Four (4) days in advance for better preparation.
Whatsapp Us: +0125931800
 

FAQ

1. How to make an order on fairyorder?

Please follow the step below:

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “View Cart” or Cart icon to check the order list.
  3. Then “Proceed to checkout” to provide billing/shipping details and proceed payment for the products.
  4. Next, you’ll need to select your payment method and click “Place Order” button.


2. What payment method is available?


Fairyorder offers various kind of Payment Methods as shown below:-

  1. Credit Card/ Debit Card - Visa or Mastercard 
  2. Banking Transfer ( FPX Payment )
  3. E-Wallet Pay- Boost, Wechatpay, TnG
  4. Bank Transfer
    Bank: Public Bank Berhad
    Bank Account: 3813793728
    Account Name: Fairy Hot Bread & Cake House ( Penang) Sdn Bhd

After you made the bank transfer payment, please send us the payment details of :

  • Bank Name :
  • Banking Date :
  • Banking Time :
  • Banking Reference No :
  • Total amount you have paid :
  • Your Order No :

You may scan and WhatsApp it to us ( 012-5931800 )

Note: Your purchased products will not proceed until we have this confirmation or you should wait within 3-5 hours after order. We will verify the payment and will process your order once we confirmed it. You will be receiving the new email with the order status update.


3. How to reset my account password?


  1. Click on “Forgotten Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


4. Can I cancel an existing order that has been made?


  • Orders that are made with payment are not cancellable.
  • Orders that are in shipping or shipped will not be cancel.


5. I still have doubt and question, can someone help me ?


Please whatsapp us 012-5931800 for more enquiry. Thank you!